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Eastlink Comet

Explore TV & Remote Support

Get the most from your TV service with our helpful guides, videos and quick answers.

Quick Answers

How does TV Channel Exchange work? add close

Log in to My Account to review the channels you have and swap one or more channels to build your own personal TV channel lineup. Once you're finished swapping, your channel selections will be available to watch instantly.

 

Need help swapping? Watch our video to learn how to use TV Channel Exchange or click here for step-by-step instructions.

Where can I find TiVo+ content? add close

Easily browse these channels in your TiVo Stream DVR guide, starting at channel 3202.

 

Need more help? Check out our TiVo+ support page here.

How do I use Voice Control? add close

Voice control is available to TiVo customers, simplifying your TV experience.

 

The remote must be in RF mode (amber light flashes when keys are pressed) and paired with a specific receiver for Voice Control and Remote Finder to work. Voice Control does not work within apps such as YouTube and Netflix.

 

If the Voice Control Icon (Blue Mic) doesn’t appear on the TV screen when you press the voice button on the remote, it means that the remote is not paired with the receiver.  Not paired?  See How do I Pair My Remote.

 

To use Voice Control:

  • Press and hold the Blue Mic button
  • Speak naturally into the direction of the remote while continuing to hold down the Mic button
    • Tip: Speaking too loudly or too close to the mic can distort your voice
  • Release the Mic button when finished speaking

 

Voice control search is extremely powerful and intelligent. The following are a few examples of Voice Control terms/phrases:

"Bourne Movies"
"Tom Hanks Comedies"
"I'll be back" or "Live from New York"
"Basketball games on tonight"
"Channel 52"
"Show me Jays games"
"Watch the latest recording of Dr. Phil"
"Watch Infinity War on Netflix"
"Go to My Shows"
"Go to Settings"
"Turn on closed captions"

 

While watching recorded content:

"Go to the 24 minute mark"
"Start over"
"Skip 5 minutes"
"Back 30 seconds"
"Watch live TV"

How do I register and login to the TiVo Stream app? add close

Sign in to the TiVo Stream app using your My Account login credentials for your home services.

If you haven't registered for My Account, click Register Now on the mobile app login screen to sign up. Your Eastlink Account Number and Billing Postal Code will be required. 

Need more help?

For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.

For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.

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Live Chat

Sales Questions

We're here to take your sales questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

Tech Support

Chat with our Tech Support team from 8am-1am Monday to Sunday. You can also find answers to common questions on our Support website.

Billing Questions

We're here to take your billing questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

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