Two Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for potential intruders to gain access to your system, so your system and your property are even more secure. Whenever you sign into your system from a new or untrusted device, you'll have to enter both your password and a code sent to your mobile phone.

To enable Two Factor Authentication:

• Log into your Alarm.com Web Portal customer account with the login to be edited.
• Click the Edit User icon next to the current login name.
• Click Two Factor Authentication.
• Choose how you would like to receive the security code: Authenticator App, Email or Text Message.
• Enter your details for the option selected and click Send.
• Enter the Verification Code sent to you and click Verify.

Amazon Alexa can be used with alarm.com if you have the required devices.

Requirements:

• A customer account powered by alarm.com
• Lights, thermostats, locks, garage doors, security panel or camera powered by alarm.com
• A device with Amazon Alexa and an associated Amazon customer account

Have all the requirements? Click here to view our connection guide.

On compatible cameras two way audio can be enabled or disabled through the alarm.com web portal.

• Log into your Alarm.com Web Portal customer account.
• Click Video.
• Click Video Device Settings.
• Select the video device to be edited from the Video Device dropdown menu.
• Click 'Turn off' or 'Turn on' the camera’s microphone and speaker.

Video clips can be downloaded to your phone or device for local storage.

To download a saved video from the Alarm.com Web Portal:

• Log into your Alarm.com Web Portal customer account.
• Click Video.
• Click Saved Video Clips.
• Mouse over the desired clip, then click the Options icon at the top right corner.
• Click Download clip. The download starts automatically.

To download multiple clips at once:

• Log into your Alarm.com Web Portal customer account.
• Click Video.
• Click Saved Video Clips.
• Click Bulk Actions.
• Click to select the desired clips or click the checkbox at the top to select all the videos shown on the page.
• Click the Download icon. The download starts automatically.

New system user codes can be created from the Alarm.com Web Portal.

To create a new system user code from the Alarm.com Web Portal:

• Log into your Alarm.com Web Portal customer account.
• Click Users.
• Click Add User.
• Enter the user's first and last name under User Information.
• Select the user's language preference using the Language Preference dropdown menu.
• Click +Add to add the user's contact information.
• Click to check the devices the user should have access to under Access Control.
• Enter the user's new access code.
• Click Save.