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Eastlink Comet

Explore Mobile Support

Get the most from your mobile service with our helpful guides, videos and quick answers.

Quick Answers

How do I know if my plan is eligible for the pre-authorized payment discount? add close

If you subscribed to a new Unlimited Data, Rollover Data, Canada, US & Mexico, Promo or Talk & Text plan on November 5, 2024 or later, your plan is eligible for the pre-authorized payment discount.

How long is my easyTab Flex term? add close

Your easyTab Flex® term is 24 months and begins on the day you enroll in easyTab Flex® . This is called your Start Date.

 

What is smishing? add close

Text message (SMS) spam or ‘smishing’ is any unsolicited text messages sent to your mobile phone. Smishing messages often ask that you call or text a phone number, click on a link to a website for more information, or download an application.

How to protect yourself:

  1. Never click on links contained in text messages, unless they come from a trusted source.
  2. Do not provide any personal information in response to an unsolicited text messages.
  3. If you get a text message asking you to call a number, verify the number on your account statement, in the telephone book or the company’s or government agency’s website.
  4. Do not download applications from unauthorized app stores.
  5. If you receive unwanted scam/spam/cyber threats, you may report incidents to the Canadian Anti-Fraud Centre by phone at 1-888-495-8501 or online by clicking here.
How does Contract Buyout work? add close

If you're stuck in a contract with another provider we'll buy it out, up to $200 per line. Check out the details here.

Need more help?

For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.

For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.

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Live Chat

Sales Questions

We're here to take your sales questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

Tech Support

Chat with our Tech Support team from 8am-1am Monday to Sunday. You can also find answers to common questions on our Support website.

Billing Questions

We're here to take your billing questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

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