Check out this video for instructions to set up parental controls and virus protection using the eero app.

Internet speeds vary and can be impacted by things like the number of devices on your network, how old your device is, and interference from other devices. You can check your network’s speed by running a speed test from http://speedtest-east.eastlink.ca/ or using the Ookla speedtest.net app. Before running the test, make sure to disconnect from corporate networks or VPN connections. If your results show speeds of less than 80% of the speed you subscribe to you can try:

• Moving devices away from your modem.
• Rebooting your modem by unplugging it for 10-15 seconds.
• Scanning your devices from virus or spyware.
• If you’ve got WiFi powered by eero, you can find instructions here to run a health check and restart your eeros.

If the light on all your eeros is red, it means that they’re not connected to the internet or that your internet is down. Check that your eeros are connected to your modem and if needed, follow the troubleshooting steps above. If you need help with your internet connection, click here.

If the light on only one of your eeros is red, try moving it closer to another eero. If that does not resolve the issue, try the troubleshooting steps above.